SUPPORT

Real help.
No ticket maze.

Setup, product guidance, common fixes, and direct support from the people building Alibi.

SETUP GUIDE

First-time setup.

Most people are ready in a few minutes. Steps one through three happen only once.

1

Pair your iPhone once

Plug your iPhone into your Mac with a data-capable USB cable. This wired connection is only required for initial setup.

  • Tap Don’t Allow if iOS asks for photo access—Alibi never needs it.
  • Tap Trust when “Trust This Computer?” appears, then enter your passcode.
2

Turn on Developer Mode

iOS requires Developer Mode before trusted desktop tools can set a location. You only do this once.

  • Open Settings → Privacy & Security and scroll to the bottom.
  • Turn on Developer Mode, restart, then confirm after the restart.
3

Let Alibi pair

Keep the iPhone unlocked and on the Home Screen while Alibi mounts Apple’s developer image and opens a secure local tunnel.

  • Enter your passcode if asked.
  • Wait for the device indicator to turn green and read Ready.
4

Unplug and go

After the first pairing, Alibi automatically finds that iPhone over Wi-Fi. Search for a place, drop a pin, or build a route.

  • You do not need to keep the USB cable attached during normal use.
  • Use Reset to return to your true GPS instantly.

USING ALIBI

Two modes. Everything nearby.

Teleport

Search an address or drop a pin anywhere. Drag it to refine the point, save it for later, or reset to your real location.

Routes

Add two or more stops, choose Walking, Cycling, or Driving, preview the route, then start. Pause and resume whenever needed.

Saved Places & Routes

Bookmark regular destinations and complete routes so you can reopen them without rebuilding anything.

History

Recent static locations and journeys stay available locally on your Mac for quick reuse.

TROUBLESHOOTING

Common fixes.

My iPhone isn’t detected

For first-time pairing, use a cable that carries data, try another port, unlock the iPhone, and accept the Trust prompt.

Developer Mode is off

Open Settings → Privacy & Security → Developer Mode, enable it, restart the iPhone, and confirm once more.

Wi-Fi connection isn’t appearing

Reconnect once over USB to refresh the trusted pairing. After that, Alibi will automatically find the paired iPhone over Wi-Fi again.

How do I return to real GPS?

Press Reset in Alibi to return to your iPhone’s true location instantly.

CONTACT

Still stuck? Talk to a human.

Email the team with your Mac model, iOS version, and what you see in Alibi. Please never include passwords, payment details, or private device identifiers.

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