Support

Help & support

Real answers from the people who build Alibi. Most questions are covered below — and you can always email us.

Setup guide

First-time setup

Most people are up and running in about two minutes. You only do steps 1–3 once.

1

Connect your iPhone

Plug your iPhone into your Mac with a USB cable. Alibi talks to it directly — your real location never leaves your devices.

  • Use a cable that carries datacharge-only cables won’t work.
  • Tap Don’t Allow if iOS asks about photosAlibi never needs access to your photos.
  • Tap Trust on your iPhonewhen the “Trust This Computer?” prompt appears, then enter your passcode.
iOS asking to allow this computer to access photos and videos — choose Don’t Allow.
Photos? → Don’t Allow
iOS “Trust This Computer?” prompt — choose Trust.
→ Trust
2

Turn on Developer Mode

iOS only lets a trusted app set your location once Developer Mode is on. You only do this once.

  • Open Settings → Privacy & Securityand scroll to the very bottom.
  • Toggle on Developer Modethen tap Restart when iOS asks.
  • Confirm after the restartyour iPhone asks once more — tap to turn it on.
iOS Settings → Privacy & Security → Developer Mode, with the toggle switched on.
Toggle Developer Mode on
iOS prompt warning that Developer Mode reduces security and asking to restart — choose Restart.
→ Restart
3

Let Alibi pair

Alibi mounts the developer image and opens a secure local tunnel — a few seconds the first time. No Xcode, no manual files.

  • Keep the iPhone unlockedand on the Home Screen.
  • Enter your passcode if askedto trust the connection.
  • Wait for the green “Ready”the device status turns green once pairing finishes.
4

Set your location

With the status green, pick a spot on the map and Alibi makes your iPhone appear there — for Find My, Life360, Maps and everything else.

  • Search or drop a pinthe change applies in a second or two.
  • Reset anytimeReset — or just unplug — returns you to your real GPS instantly.

Tip: the same prompts appear inside Alibi the first time you open it — this page mirrors them so you can read ahead.

Using Alibi

The two modes — and the extras

Teleport

Be somewhere instantly.

  • Search an address or drop a pin anywhere on the map.
  • Drag the pin to fine-tune; Alibi applies the new spot in a second or two.
  • Hit Reset to snap straight back to your real location.

Routes

Look like you actually travelled there.

  • Switch to Route mode, then set a start and an end — add stops in between if you want.
  • Choose a pace: Walking, Cycling, or Driving.
  • Preview, then start — your iPhone follows real roads at a believable speed, slowing for turns with natural GPS wobble.
  • Turn on “Stay at end” to remain at the destination once the trip finishes.

Saved places

Your regular spots, one tap away.

  • Save any location — or a whole route — as a bookmark.
  • Reopen it later to jump straight back, no re-entering anything.

History

Pick up where you left off.

  • Alibi keeps your recent locations and routes automatically.
  • Tap any past entry to return to it instantly.
Troubleshooting

Common fixes

My iPhone isn’t detected

Use a cable that carries data (not a charge-only cable), try a different port, make sure the iPhone is unlocked, and tap Trust when the prompt appears.

Status says “Developer Mode off”

Re-enable it in Settings → Privacy & Security → Developer Mode, then restart the iPhone. Alibi only spoofs once the status reads green/“Ready.”

The location won’t change

Keep the iPhone unlocked and on the Home Screen while Alibi pairs. Reset and try again; rebooting the iPhone forces a fresh GPS fix.

How do I get back to my real location?

Click Reset — or simply unplug. Alibi clears the spoofed location the moment the iPhone disconnects.

Still stuck? Email the team →

Contact us

Talk to a human.

No bots, no ticket maze. Email us directly and a real person on the team gets back to you — usually within a business day.

Email
support@getalibiapp.com
Typical replyUnder 1 business day
HoursMon–Fri, global